How to Respond to Negative Reviews Online

Negative reviews don't feel good but it's not the end of the world. While the old saying "there's no such thing as bad publicity" is debatable, it is often true that "no press is bad press". If your business is not being discussed online at all you're doing something wrong. So if you've received negative reviews, ride the silver lining by recognizing that you're receiving online press in the first place. Then take it as an opportunity to keep the online conversation going and staying relevant. In this article I provide 10 Tips on How to Respond to Negative Online Reviews.

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